FAQ

WHAT ARE THE DIMENSIONS OF SUNFOLD GLASSES?

14,5 cm. (frame width), 4,5cm. (lens height), 15,5cm. (temple length).

DO YOU WANT TO SELL SUNFOLDS IN YOUR STORE?

That’s great! If you are interested in distributing our sunglasses, please write to us using the contact form.

WHAT PROTECTION DO OUR GLASSES OFFER?

Our lenses are polarised and have UV400 protection, which protects your eyesight from ultraviolet rays.

Our sunglasses meet the following standards, standard EN 1836-1997, in accordance with European Community Directive 89/686/EEC:

  • EN 166: 2002. Personal eye-protection – Specifications. More detail
  • EN 167:2002. Personal eye-protection – Optical test methods. More detail
  • EN 168:2002. Personal eye-protection – Non-optical test methods. More detail
  • EN ISO 12311: 2013. Personal protective equipment – Test methods for sunglasses and related eyewear. More detail
  • EN ISO 12312-1:2013. Eye and face protection – Sunglasses and related eyewear – Part 1: Sunglasses for general use. More detail

With our sunglasses, your eyes will be fully protected.

DO YOU WANT TO ORDER CUSTOMISED SUNFOLDS?

Are you a company and want to order customised Sunfolds? For large orders, we offer the option of personalising your sunglasses with a tailor-made design. Explain your idea to us using the contact form

HOW LONG DOES IT TAKE FOR THE GLASSES TO ARRIVE ONCE I HAVE PLACED MY ORDER?

Our shipments are very fast and, once your order has been confirmed, you’ll receive your sunglasses in a few days. The shipping time varies depending on the country you want your order delivered to:

  • Spain (mainland and Balearic Islands) and Portugal in 24-48 hours.
  • Canary Islands, Ceuta, Mellilla and Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, Netherlands, Poland, Czech Republic) in 48-72 hours.
  • The rest of Europe in 2-5 days.
  • The rest of the world in 2-5 days.

HOW MUCH ARE THE SHIPPING COSTS?

When you make your purchase, the shipping costs are clearly shown. We’ll never include any unexpected costs and you’ll always know what you’re going to pay.

Depending on the area where you are located, shipping costs will vary as follows:

  • Spain (mainland and Balearic Islands) and Portugal: €3.90 with FREE shipping for orders over €40.
    Canary Islands, Ceuta, Mellilla and Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, Netherlands, Poland, Czech Republic): €7.60 with FREE shipping for orders over €50.
    The rest of Europe: €8.60 with FREE shipping for orders over €50.
    The rest of the world: €15.50 with FREE shipping for orders over €50.

WHAT HAPPENS IF I RECEIVE A DEFECTIVE PRODUCT?

In the event that you receive an order with a defect, send a photograph of it, along with your order number, to [email protected] within 24 hours of receipt. Our Customer Service department will quickly offer you a solution.

CAN I RETURN AN ORDER?

We hope you won’t want to return your Sunfolds, but if you do wish to exercise your right to return goods, you have up to 14 days to do so.

Send the following information to [email protected], requesting the return:

Order date.
Date of receipt.
Customer’s name.
Order address.
Products to be returned.

If the return includes all the merchandise bought and it was sent via courier, the original shipping charges will also be reimbursed (the customer will be responsible for the cost of returning the product). This must be done within 14 days of the receipt of the merchandise.

DO PRICES INCLUDE VAT?

Yes, all prices in our store have VAT included.

WHAT PAYMENT METHODS ARE AVAILABLE?

We have multiple payment methods available. You’ll be able to view them all when you add a product to the cart and finalise the purchase. Some of these are:

Credit card:Visa, MasterCard, American Express, Discover.
Debit cards: Visa, MasterCard, American Express.
PayPal.
Bank Transfer.
Cash on delivery (only for Spain).

Please note that not all payment methods are available in all countries. Once you select your country, you’ll be able to see all the payment methods available.

HOW CAN I CONTACT YOU?

Through our contact page or by sending an email to [email protected]

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